Chapter 1 · Why we started
Why David started Just Gilbey.
Just Gilbey exists because break-fix IT wasn’t good enough.
Before founding the company in 2015, David Gilbey kept seeing the same thing: businesses stuck with cheap fixes that never dealt with why things broke, and an IT industry that was paid to repair the same problems over and over rather than prevent them.
So we built Just Gilbey on the managed IT model, because it puts us on the same side as our clients. When your IT runs well, nobody is firefighting, and that’s good for both of us. Alongside it we give practical, honest consulting to small and medium-sized companies.
Our experience comes from both sides of IT, in-house IT departments and managed service providers, so we understand what a company needs technically and what its people need day to day.
We keep refining how we work, automating the repetitive jobs, which is also what our ISO 9001 certification asks of us.
I started Just Gilbey because I was tired of seeing businesses pay for the same fixes again and again. We take ownership of your IT and look after it month by month, so you’re not paying for the same fix twice. And we won’t recommend anything unless we’re sure it will work for you.
Chapter 2 · How we work
MYLE, in four steps.
MYLE (Making Your Life Easier) is our complete managed IT package. Support, cloud, cyber security, backups, strategy and reviews, all looked after by one team.
IT Assessment
Tell us about your company and what’s prompting the change. Two minutes online, then a call.
Review and plan
We look at your current set-up and agree what needs doing, and the monthly price.
Onboarding
We bring your systems, licences and security up to our standards and get to know your team.
Ongoing support
Support, monitoring and regular reviews, with continuous improvement built in.
Chapter 3 · Proof
Certified, and you can check.
We hold the same standards our clients are asked about. Each one links to the certification body’s own register.
Check it : Cyber Essentials Plus, Check on the IASME certificate search (opens in a new tab)Cyber Essentials Plus
A UK government-backed scheme that certifies basic security controls. Plus adds independent technical testing.
We hold it ourselves and can help you get certified.
Check it : ISO 9001 (quality management), Check on UKAS CertCheck (opens in a new tab)ISO 9001 (quality management)
The international standard for quality management.
Documented, repeatable ways of working, checked by an outside auditor.
Check it : ISO 27001 (information security), Check on UKAS CertCheck (opens in a new tab)ISO 27001 (information security)
The international standard for managing information security.
Information that passes through our hands is handled to a certified standard.
What our clients say
5.0 from 8 Google reviews(opens Google)
Just Gilbey offers a complete support package, which means that I no longer need to worry about anything computer-related. Always happy to help, David provides honest advice and even showed me useful tools that I was already paying for but was completely unaware of.
Vicky ParkinsonManaging Director, VSP Accountancy LtdWe called upon Just Gilbey IT Solutions during an IT disaster we encountered whilst working on a Bank Holiday weekend. They responded immediately, travelled on site, worked through the night and were able to get our environment fully operational the next day. I received a detailed report which included steps taken to recovery, the root cause of the issues along with a priority list of tasks to be done going forward. We look forward to working with Just Gilbey IT Solutions in the future on our supplier list.
Clare WebsterSenior Systems Administrator, Daifuku Logan LtdJust Gilbey have greatly improved our IT both here and in our manufacturing facility in China. They have implemented, amongst other things, our Disaster Recovery plan to protect us against a full site failure, brand-new virtualised servers to maximise the benefit of hardware we already owned – a very cost effective solution which I am confident some other providers would not have suggested. I find working with Just Gilbey is always productive and they are not looking to invoice us but to improve our systems, often utilising assets we already own!
Mike SwannIT and Business Process Manager, Orvec International LtdDavid helped define, develop and document our company IT policies, which helped form part of our larger IT strategy. I was very happy with the level of professionalism whilst at the same time keeping it simple and easy to understand. I look forward to working alongside Just Gilbey Ltd in the future and can recommend them to anyone else for IT assistance and support.
AshleyCEO, Compare TechnologyJust Gilbey have already moved our email systems to the cloud, resulting in significant improvements in ease of use for our employees. They continue to recommend and improve our IT systems, which has also saved us money. David is very professional and easy to work with.
Rob DerryManaging Director, Jointline LtdDavid and the team helped tremendously when I needed assistance moving away from a previous company and was being pushed from pillar to post between Microsoft and the other company. In the end David was able to speak to both parties, gain access to everything, transfer and then complete the setup that was required.
Jude RhodesOwner, Lawrence Legacy LtdExcellent service, they knew exactly what to do to make sure our IT set up is fit for our business now and in the future. Nice clear communication and able to explain the process in non-IT language. Would recommend.
Joe OughtredCo-Founder, Gateway Procurement LtdJust Gilbey migrated my emails from my Gmail account to Office 365 in order for me to have my domain, which provided my company with a more professional image rather than using a private email account. David and the team are highly knowledgeable and professional in their sector and I would have no hesitation in using or recommending them for IT-related matters in the future.
John BensonOwner, Benson Planning StudioI got in touch with Just Gilbey IT Solutions to transfer my emails from Gmail to Office 365. They were very helpful and completed the project overnight, so when I arrived at work the next morning, I was ready to go. Impressive and professional. I continue to use Just Gilbey for my IT needs.
Matt WildboreCreative Director, Mattix Design LtdTechnology partners
Chapter 4 · Start
Start with a conversation.
Tell us about your company in our two-minute IT Assessment, or call us for a quick chat. We’re at 4-5 Parliament Street, Hull, HU1 2AZ.
Before you start
Do you offer ad-hoc IT support?
Yes, two ways. Without a contract, call us and tell us what’s happened: if we can help, we’ll tell you the charge at our published rates before we start. Or MYLE Essentials is pay-as-you-go support with a monthly retainer: your backups and email protection are managed, and support work is charged when you use it. See pricing.
Why managed IT rather than ad-hoc?
With managed IT our interests line up with yours. We don’t want you to have downtime, and we don’t want to keep fixing the same problems, so we spend our own time fixing the cause of a problem. That leaves time for the interesting work: new technology and projects that move the company forward.
Do you help with IT projects?
Yes. We’ve helped clients, companies and in-house IT staff with all kinds of projects. Ask us about yours.
How do you price your services?
Usually per user, per month, which scales with your company and keeps costs easy to budget. We also have a hybrid model. All our plan prices are on our pricing page.
Interested in working with us? See careers.