IT support for manufacturers

IT support for manufacturing and logistics companies

The office, the shop floor and the warehouse all run on your IT. We look after manufacturing and logistics companies from our office in Hull, remotely and on site when it’s needed.

Get an IT Assessment See pricing

Manufacturing and logistics companies depend on IT in more places than most: the office, the shop floor, the warehouse and the systems that tie them together. We look after all of it, from Microsoft 365 and security to the servers in your building, and when something goes wrong we fix the cause, so it doesn’t keep coming back.

We look after companies of about 10 to 100 people, and smaller teams too.

IT support for manufacturers

What matters to manufacturers

The pressures on a manufacturing or logistics company like yours, and what we do about each one.

Case file
When the IT stops, production waits
Orders, stock, dispatch and the shop floor all depend on your systems. When they stop, people wait and work backs up.
What we doMonitoring and maintenance to catch problems early, a support team that knows your set-up, and a 24/7 emergency line on 01482 274969.
Case file
Servers on site, not just in the cloud
Production and stock systems often run on servers in your own building, alongside Microsoft 365.
What we doWe look after on-site and hybrid IT, from Hyper-V hosts, storage and UPSs to Active Directory, Entra Connect, server rooms, racks and cabling.
Case file
A plan for a full site failure
A fire, a flood, a power cut or ransomware can take a whole site out at once.
What we doTested backups and a written recovery plan, so you know how you’d get running again, and in what order.
Case file
Fake invoices and changed bank details
You pay suppliers and get paid by email, which is exactly what criminals impersonate.
What we doEmail protection against phishing and impersonation, DMARC to protect your own domain, and staff training so people check before they pay.

Sound familiar?

What manufacturers tell us about their last IT provider, and what we do instead.

“Slow support”
What we do One support team that knows your systems, working from full documentation of them.
What Vicky Parkinson of VSP Accountancy Ltd said
“You can’t get hold of anyone”
What we do Call us, log it on the Support Portal or use Remote Assist, and you reach the same team every time.
What Jude Rhodes of Lawrence Legacy Ltd said
“Things never actually get fixed”
What we do We fix the cause, not the symptom, so the same fault doesn’t keep coming back.
“A provider who just invoices and never asks what you’re trying to do”
What we do We find out how your business works first, and review your IT with you regularly.
What Mike Swann of Orvec International Ltd said

Free check

Before a customer pays a fake invoice

Could someone send email pretending to be your company?

Fake invoices and changed bank details sent from a lookalike or spoofed domain are one of the most common frauds. Check your domain’s defences in seconds. Results appear on screen, and you don’t need to give us your details.

What we do for manufacturers

Most relevant first.

Managed IT Support

Your whole IT looked after for a fixed monthly price: support, security, licence management and backups.

Backup & Disaster Recovery

Tested backups and a recovery plan, so one bad day doesn’t become a lost week.

Cyber Security

24/7 threat detection, DMARC on your email and phishing training for your staff.

Co-managed IT

Extra hands, specialist skills and better tools for companies with their own IT person.

Servers on site, or a mix of on-site and cloud? Servers & hybrid IT

Also from us: Cloud Services, IT Consulting, AI & Copilot, Business Phones (VoIP)

Pricing

What it costs a manufacturing or logistics company like yours

Change the number of people. Both plans are worked out in full, with nothing hidden behind a form. Add what else you need underneath.

How many people in your company use a computer?

For a manufacturer with 50 people, excluding VAT:

MYLE Essentials

Pay-as-you-go IT support

£1,055 a month

Microsoft 365 licences not included. Microsoft 365 Business Premium is required.

£18.10 × 50 people: £905
Company retainer: £150
+: quoted

One-off onboarding: usually £1,055, up to £1,582.50

Companies that only need IT help when something goes wrong, but want their backups, email protection and domain sorted.

MYLE Premium

Unlimited proactive remote IT support

£4,155 a month

Microsoft 365 licences not included. Microsoft 365 Business Premium is required.

£83.10 × 50 people: £4,155
+: quoted

£83.10 per person a month. Minimum £850 a month; £475 for 1–2 people.

One-off onboarding: usually £4,155, up to £6,232.50

Companies that want day-to-day management, unlimited support and 24/7 security monitoring.

Add-ons

The plans cover the essentials. Add what your company needs, and ask us about anything that isn’t listed. There are many more than these six: need something else? Ask us.

Smaller team? MYLE Premium is £475 a month for 1–2 people.

One-off onboarding: usually one month’s fee, paid upfront, and up to 1.5× when there’s more to do, such as migrations or a lot of work to bring things up to our standards. We agree it with you before you start. Plus a Microsoft 365 Business Premium licence for each user, at Microsoft’s current price. 12-month minimum term on every plan, none after the first year. Need more than Premium? MYLE Custom: Premium plus the compliance work you need, on application.

When production waits on IT: Premium includes unlimited remote support and 24/7 human-led threat detection (EDR).

What does an hour offline cost you?

When the IT stops, the business stops. Put in your own numbers to see what it costs. Nothing you type leaves your browser.

People affected × hourly rate = the cost of an hour. × 7.5 = the cost of a 7.5-hour day.

How many people would be affected?

Hourly rate per person: what each person costs you, or what an hour of output is worth (£)

An hour offline: –
A 7.5-hour day offline: –

Proof you can check yourself

What each certificate means for a manufacturing or logistics company, with a link to the register where you can check it.

Cyber Essentials Plus
A UK government-backed scheme that certifies basic security controls. Plus adds independent technical testing.
We hold it ourselves and can help you get certified.
Check it : Cyber Essentials Plus, See our certificate on the IASME registry (opens in a new tab)
ISO 9001 (quality management)
The international standard for quality management.
Documented, repeatable ways of working, checked by an outside auditor.
Check it : ISO 9001 (quality management), See our certificate on UKAS CertCheck (opens in a new tab)
ISO 27001 (information security)
The international standard for managing information security.
Information that passes through our hands is handled to a certified standard.
Check it : ISO 27001 (information security), See our certificate on UKAS CertCheck (opens in a new tab)

We’re independently audited every year for ISO 9001, ISO 27001 and Cyber Essentials Plus.

Just Gilbey have greatly improved our IT both here and in our manufacturing facility in China. They have implemented, amongst other things, our Disaster Recovery plan to protect us against a full site failure, brand-new virtualised servers to maximise the benefit of hardware we already owned – a very cost effective solution which I am confident some other providers would not have suggested. I find working with Just Gilbey is always productive and they are not looking to invoice us but to improve our systems, often utilising assets we already own!

Mike SwannIT and Business Process Manager, Orvec International Ltd

We called upon Just Gilbey IT Solutions during an IT disaster we encountered whilst working on a Bank Holiday weekend. They responded immediately, travelled on site, worked through the night and were able to get our environment fully operational the next day. I received a detailed report which included steps taken to recovery, the root cause of the issues along with a priority list of tasks to be done going forward. We look forward to working with Just Gilbey IT Solutions in the future on our supplier list.

Clare WebsterSenior Systems Administrator, Daifuku Logan Ltd

Questions manufacturers ask

Do you work with manufacturers?

Yes. Manufacturing and logistics companies are one of the sectors we look after. Mike Swann of Orvec International and Clare Webster of Daifuku Logan say what working with us was like, above.

Can you look after the servers in our building?

Yes. We look after on-site and hybrid IT: Hyper-V across multiple physical hosts, SANs and NAS storage, UPSs, on-site Active Directory and hybrid Active Directory with Entra Connect, remote desktop servers, and server rooms, racks and cabling. See Servers & hybrid IT.

Do you support companies with more than one site?

Yes. Day-to-day support is done remotely, so it works the same way for every site, and someone comes on site when it’s needed.

What if our systems go down out of hours?

Call our 24/7 emergency line on 01482 274969. Our office hours are Monday to Friday, 9am to 5pm.

Who will we deal with day to day?

Our support team, the same people every time, working from full documentation of your systems. David leads the projects and the planning.

What if someone’s off sick or on holiday?

It doesn’t affect you. The whole team works from the same documentation of your systems, so whoever picks up your request knows your set-up.

Where we work: Hull & East Yorkshire · York · Leeds · London, and remotely anywhere in the UK.

Also: IT for solicitors · IT for accountants · IT for regulated businesses

Find out where your IT stands

Our IT Assessment takes about two minutes. Tell us about your company and what’s prompting the change, and we’ll tell you what to do next.

Get an IT Assessment See pricing 01482 274969

Everything we can help with

Start from what you need to get done.

What do you need?

Check something

Fix or protect something

Plan something

I’m already a client