IT support for accountants

IT support for accountants in Hull, Yorkshire & London

Client financial data, busy-season deadlines and clients who expect you to help with their software too. We look after practices in Hull, across Yorkshire and in London, and because our support is remote, anywhere in the UK.

Get an IT Assessment See pricing

As well as providing accounting services, accountants are increasingly expected to help clients solve technology problems, such as choosing and implementing new business software. We’re there to give you the technical help you need, and to keep your own practice’s IT secure and working through January.

We look after practices of about 10 to 100 people, and smaller teams too.

IT support for accountants

What matters to accountants

The pressures on a practice like yours, and what we do about each one.

Case file
Client confidentiality
You hold financial records, payroll data and tax affairs for every client, in email, shared folders and client portals.
What we doAccess controls, encryption, multi-factor authentication and a secured Microsoft 365, with logins and suspicious activity monitored 24/7.
Case file
Invoice and payment fraud
Criminals impersonate clients, suppliers or partners by email to redirect payments or request sensitive data.
What we doEmail protection against phishing and impersonation, DMARC to protect your own domain, and staff training to spot the tricks.
Case file
Busy-season reliability
January and the year-end rush are the worst time for slow fixes or a system that won’t start.
What we doMonitoring and maintenance to catch problems early, unlimited support on MYLE Premium, and tested backups if the worst happens.
Case file
Your clients’ technology
Clients increasingly expect their accountant to help with business software and technology decisions.
What we doWe give you the technical help behind that, from software set-up to secure ways of sharing documents with clients.

Sound familiar?

What accountants tell us about their last IT provider, and what we do instead.

“Slow support”
What we do One support team that knows your systems, working from full documentation of them.
What Vicky Parkinson of VSP Accountancy Ltd said
“You can’t get hold of anyone”
What we do Call us, log it on the Support Portal or use Remote Assist, and you reach the same team every time.
What Jude Rhodes of Lawrence Legacy Ltd said
“Things never actually get fixed”
What we do We fix the cause, not the symptom, so the same fault doesn’t keep coming back.
“A provider who just invoices and never asks what you’re trying to do”
What we do We find out how your business works first, and review your IT with you regularly.
What Mike Swann of Orvec International Ltd said

The rule you work to

ICAEW Code of Ethics

Confidentiality is one of the fundamental principles of the ICAEW Code of Ethics.

Source: ICAEW Code of Ethics (fundamental principles, including confidentiality)

Free check

Before a client pays a fake invoice

Is your domain protected against invoice fraud?

If a criminal can send email that looks like it comes from your domain, they can send your clients a fake invoice. Check your domain’s defences in seconds. Results appear on screen, and you don’t need to give us your details.

What we do for accountants

Most relevant first.

Managed IT Support

Your whole IT looked after for a fixed monthly price: support, security, licence management and backups.

Cyber Security

24/7 threat detection, DMARC on your email and phishing training for your staff.

Cloud Services

Microsoft 365 and Azure set up and looked after, so your people can work securely from anywhere.

IT Consulting

An IT roadmap and budget that line up with where your company is going.

Servers on site, or a mix of on-site and cloud? Servers & hybrid IT

Also from us: Backup & Disaster Recovery, AI & Copilot, Business Phones (VoIP), Co-managed IT

Software we support

We look after the accounts software practices like yours run on:

Sage 50 Accounts
Sage 50 Payroll
QuickBooks, from Intuit

Pricing

What it costs a practice like yours

Change the number of people. Both plans are worked out in full, with nothing hidden behind a form. Add what else you need underneath.

How many people in your practice use a computer?

For an accountancy practice with 50 people, excluding VAT:

MYLE Essentials

Pay-as-you-go IT support

£1,055 a month

Microsoft 365 licences not included. Microsoft 365 Business Premium is required.

£18.10 × 50 people: £905
Company retainer: £150
+: quoted

One-off onboarding: usually £1,055, up to £1,582.50

Companies that only need IT help when something goes wrong, but want their backups, email protection and domain sorted.

MYLE Premium

Unlimited proactive remote IT support

£4,155 a month

Microsoft 365 licences not included. Microsoft 365 Business Premium is required.

£83.10 × 50 people: £4,155
+: quoted

£83.10 per person a month. Minimum £850 a month; £475 for 1–2 people.

One-off onboarding: usually £4,155, up to £6,232.50

Companies that want day-to-day management, unlimited support and 24/7 security monitoring.

Add-ons

The plans cover the essentials. Add what your practice needs, and ask us about anything that isn’t listed. There are many more than these six: need something else? Ask us.

Smaller team? MYLE Premium is £475 a month for 1–2 people.

One-off onboarding: usually one month’s fee, paid upfront, and up to 1.5× when there’s more to do, such as migrations or a lot of work to bring things up to our standards. We agree it with you before you start. Plus a Microsoft 365 Business Premium licence for each user, at Microsoft’s current price. 12-month minimum term on every plan, none after the first year. Need more than Premium? MYLE Custom: Premium plus the compliance work you need, on application.

For busy season: Premium includes unlimited remote support.

What does an hour offline cost you?

When the IT stops, the business stops. Put in your own numbers to see what it costs. Nothing you type leaves your browser.

People affected × hourly rate = the cost of an hour. × 7.5 = the cost of a 7.5-hour day.

How many people would be affected?

Hourly rate per person: your charge-out rate, or what each person costs you (£)

An hour offline: –
A 7.5-hour day offline: –

Proof you can check yourself

What each certificate means for a practice, with a link to the register where you can check it.

Cyber Essentials Plus
A UK government-backed scheme that certifies basic security controls. Plus adds independent technical testing.
The same controls your insurer asks about. We hold Cyber Essentials Plus ourselves and can help your practice get certified.
Check it : Cyber Essentials Plus, See our certificate on the IASME registry (opens in a new tab)
ISO 9001 (quality management)
The international standard for quality management.
Documented, repeatable ways of working, checked by an outside auditor.
Check it : ISO 9001 (quality management), See our certificate on UKAS CertCheck (opens in a new tab)
ISO 27001 (information security)
The international standard for managing information security.
Your clients’ financial records pass through your IT provider’s hands too. Ours handles information to a certified standard.
Check it : ISO 27001 (information security), See our certificate on UKAS CertCheck (opens in a new tab)

We’re independently audited every year for ISO 9001, ISO 27001 and Cyber Essentials Plus.

Just Gilbey offers a complete support package, which means that I no longer need to worry about anything computer-related. Always happy to help, David provides honest advice and even showed me useful tools that I was already paying for but was completely unaware of.

Vicky ParkinsonManaging Director, VSP Accountancy Ltd

Questions accountants ask

Do you work with accountants?

Yes. Accountancy is one of the main sectors we support. Vicky Parkinson of VSP Accountancy explains what that’s like above.

Can you help us share files with clients securely?

Yes. Microsoft 365 gives you secure ways to share documents with clients without email attachments, and we can set it up and support it.

Can you help us with Cyber Essentials?

Yes. We hold Cyber Essentials Plus ourselves and can help you get certified. See IT for regulated businesses.

What should we do about fake HMRC emails?

Don’t click, and forward them to phishing@hmrc.gov.uk (texts to 60599). HMRC says it never tells you about a tax rebate, or asks for personal or payment details, by text message. Our guide to phishing and email scams covers HMRC scams, fake invoices and what to do if someone has already clicked.

Can we use AI tools like Copilot safely?

Yes, with the right groundwork. ICAEW says confidential information shouldn’t go into public generative AI tools. We help you choose approved tools, set clear rules for your team and get Microsoft 365 ready for Copilot. See AI & Copilot.

Who will we deal with day to day?

Our support team, the same people every time, working from full documentation of your systems. David leads the projects and the planning.

What if someone’s off sick or on holiday?

It doesn’t affect you. The whole team works from the same documentation of your systems, so whoever picks up your request knows your set-up.

Sources

The rules and guidance this page refers to.

Where we work: Hull & East Yorkshire · York · Leeds · London, and remotely anywhere in the UK.

Also: IT for solicitors · IT for manufacturing & logistics · IT for regulated businesses

Find out where your IT stands

Our IT Assessment takes about two minutes. Tell us about your company and what’s prompting the change, and we’ll tell you what to do next.

Get an IT Assessment See pricing 01482 274969

Everything we can help with

Start from what you need to get done.

What do you need?

Check something

Fix or protect something

Plan something

I’m already a client