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What do you need?

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Pricing

IT support prices, shown up front

Per-user pricing with the minimums right beside it, so nothing surprises you on the first call. All prices exclude VAT.

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Calculator

What would it cost your company?

Change the number of people. We apply the Essentials retainer and the Premium minimums for you, and you can add what else you need underneath.

For a company with 50 people, excluding VAT:

MYLE Essentials

Pay-as-you-go IT support

£1,055 a month

Microsoft 365 licences not included. Microsoft 365 Business Premium is required.

£18.10 × 50 people
£905
Company retainer
£150

One-off onboarding: usually £1,055, up to £1,582.50

Companies that only need IT help when something goes wrong, but want their backups, email protection and domain sorted.

MYLE Premium

Unlimited proactive remote IT support

£4,155 a month

Microsoft 365 licences not included. Microsoft 365 Business Premium is required.

£83.10 × 50 people
£4,155

£83.10 per person a month. Minimum £850 a month; £475 for 1–2 people.

One-off onboarding: usually £4,155, up to £6,232.50

Companies that want day-to-day management, unlimited support and 24/7 security monitoring.

Add-ons

The plans cover the essentials. Add what your company needs, and ask us about anything that isn’t listed. There are many more than these six: need something else? Ask us.

Add-ons are quoted to suit your company, so they don’t change the monthly figure.

Smaller team? MYLE Premium is £475 a month for 1–2 people.

One-off onboarding: usually one month’s fee, paid upfront, and up to 1.5× when there’s more to do, such as migrations or a lot of work to bring things up to our standards. We agree it with you before you start. Plus a Microsoft 365 Business Premium licence for each user, at Microsoft’s current price. 12-month minimum term on every plan, none after the first year. Need more than Premium? MYLE Custom: Premium plus the compliance work you need, on application.

Worked examples

PeopleMYLE EssentialsMYLE Premium
10 people£331 a month£850 a month
25 people£602.50 a month£2,077.50 a month
50 people£1,055 a month£4,155 a month
100 people£1,960 a month£8,310 a month

All prices exclude VAT. Microsoft 365 licences not included. Microsoft 365 Business Premium is required. Essentials support work is charged when you use it.

MYLE plans

What each plan includes

MYLE stands for Making Your Life Easier. Microsoft 365 licences not included. Microsoft 365 Business Premium is required.

MYLE Essentials

Pay-as-you-go IT support

£18.10per user per month

plus a £150 monthly company retainer. One-off onboarding, usually one month’s fee.

Microsoft 365 licences not included. Microsoft 365 Business Premium is required.

Ideal for: Companies that only need IT help when something goes wrong, but want their backups, email protection and domain sorted.

  • Pay-as-you-go IT support Our technicians when you need them, at our reduced rates for MYLE clients (Rates 2026).
  • Backup for email, Teams and SharePoint Offsite copies of your Microsoft 365 data.
  • Remote access management software So we can connect and fix things quickly.
  • Primary domain and DNS management We pay for, renew and manage your main business domain.
  • Microsoft Defender for Office 365, set up and managed We configure and look after the phishing, malware and email-threat protection that comes with your Business Premium licence.
Talk to us about Essentials

MYLE Custom

Premium plus the compliance work you need

On application

Priced to your scope

Ideal for: Regulated companies that need more than Premium, and companies with unusual or complex IT, an in-house IT team that needs extra help, or project-based work.

  • Everything in Premium Plus the compliance work you need, and any add-ons.
  • Bespoke or complex IT environments
  • Extra expertise for an in-house IT team See co-managed IT.
  • Project-based IT support
  • Security, compliance or infrastructure beyond Premium
  • Niche software and unusual security policies
Discuss a custom plan

Not included in the plan prices

  • Microsoft 365 licences. Every user needs Microsoft 365 Business Premium, which is extra at Microsoft’s current price.
  • VAT. All prices exclude VAT.
  • Support work on Essentials. It’s pay as you go, at our reduced rates: MYLE Essentials clients get reduced hourly rates, compared with non-clients who call us for a one-off repair or emergency help (Rates 2026).
  • Onboarding, on both plans. One-off onboarding: usually one month’s fee, paid upfront, and up to 1.5× when there’s more to do, such as migrations or a lot of work to bring things up to our standards. We agree it with you before you start.
  • Add-ons. Optional extras, quoted to suit your company (see the add-ons). Regulated, and need more than Premium? MYLE Custom is premium plus the compliance work you need, alongside any add-ons (see MYLE Custom).

Business phones too. MYLE Voice is a managed cloud phone system from £30 per user per month.

MYLE Voice pricing

Comparing quotes?

Check what’s included

Some providers quote these as extras. Check before you compare. In MYLE Premium, they’re all in the price.

  • 24/7 human-led threat detection (EDR) Security experts investigate threats and act in real time.
  • 24/7 Microsoft 365 account monitoring Logins and suspicious activity watched around the clock.
  • Cyber security awareness training Ongoing training so your team spots modern threats.
  • MYLE Email Protect Phishing, spam and impersonation protection, with DMARC enforcement as standard.
  • MYLE Cloud Backup Continuous cloud backups of critical business data.
  • Microsoft and third-party app updates Regular patching, automated and manual.
  • Unlimited remote support We spot and fix issues, often before you notice.
  • Guaranteed response times Set out in your agreement.

Onboarding, upfront. One-off onboarding: usually one month’s fee, paid upfront, and up to 1.5× when there’s more to do, such as migrations or a lot of work to bring things up to our standards. We agree it with you before you start.

Minimum term, upfront. 12 months on all plans. It gives you long enough to see your IT improve. After the first year there’s no minimum term.

What does an hour offline cost you?

When the IT stops, the business stops. Put in your own numbers to see what it costs. Nothing you type leaves your browser.

People affected × hourly rate = the cost of an hour. × 7.5 = the cost of a 7.5-hour day.

An hour offline
–
A 7.5-hour day offline
–

Changing IT provider?

What we need from your old provider and what onboarding costs.

Switching to us

Just Gilbey offers a complete support package, which means that I no longer need to worry about anything computer-related. Always happy to help, David provides honest advice and even showed me useful tools that I was already paying for but was completely unaware of.

Vicky ParkinsonManaging Director, VSP Accountancy Ltd

Pricing questions

Do your prices include VAT?

No. All prices on this page exclude VAT.

What does MYLE stand for?

Making Your Life Easier. It’s the name of our managed IT platform and plans.

What is the company retainer on Essentials?

A £150 monthly fee per business. It keeps your account active and gives you continued access to the services included in the plan.

How do the Premium minimums work?

Premium is £83.10 per person a month, with a monthly minimum of £850 (£475 for 1–2 people). So it’s £475 for 1–2 people, £850 for 3 to 10 people, and £83.10 per person from 11. The calculator works it out for your headcount.

What does “pay as you go” mean on Essentials?

Your backups, email protection, remote access software and domain are looked after for the monthly price. Support work is charged when you use it, at our reduced rates: MYLE Essentials clients get reduced hourly rates, compared with non-clients who call us for a one-off repair or emergency help. See Rates 2026.

Is there an onboarding fee?

Yes, on both plans. One-off onboarding: usually one month’s fee, paid upfront, and up to 1.5× when there’s more to do, such as migrations or a lot of work to bring things up to our standards. We agree it with you before you start. For example, for 50 people on Essentials it’s usually £1,055 and at most £1,582.50; on Premium usually £4,155 and at most £6,232.50. The calculator works it out for your headcount.

Are Microsoft 365 licences included?

No. Every user needs a Microsoft 365 Business Premium licence, which is extra at Microsoft’s current price. Our plans cover setting up and managing what the licence gives you, such as Microsoft Defender for Office 365.

Is there a minimum contract term?

Yes: 12 months on all plans. It gives you long enough to see your IT improve. After the first year there’s no minimum term.

How does onboarding work?

It starts with an IT Assessment. Then we review your set-up and agree a plan and a start date. Switching to us explains what we need from your old provider.

Not sure which plan fits?

Our two-minute IT Assessment tells us about your company, and we’ll recommend the plan that fits.

Get an IT Assessment See pricing 01482 274969

Everything we can help with

Start from what you need to get done.

Check something

Fix or protect something

Plan something

I’m already a client