Cyber Security
24/7 threat detection, DMARC on your email and phishing training for your staff.
Managed IT support
Managed IT services for Hull and Yorkshire companies
Your IT, looked after. Support, security, licence management and backups from one team, for a predictable monthly price.
What we do
Managed IT services mean one team looks after your whole IT for a monthly fee, instead of you paying each time something breaks. Ours is called MYLE (Making Your Life Easier), and most of our clients are on it.
With MYLE Premium, our managed IT support covers your team’s day-to-day problems, as many as there are, plus the work nobody sees: 24/7 threat detection on every computer, round-the-clock monitoring of your Microsoft 365 sign-ins, email protection with DMARC enforced, security settings to a set baseline, continuous cloud backups, security awareness training for your staff, and updates for Microsoft and your other software.
Getting started. After a two-minute IT Assessment and a call, we review your set-up and agree the plan and price. Onboarding then brings your systems, licences and security up to our standards. After that, we review your IT with you regularly, so you know what’s coming and what it will cost.
What’s included
What you get
Day-to-day IT support
Help for your team when something isn’t working, from people who know your set-up.
Monitoring and maintenance
We keep systems updated and watched, so issues are caught early.
Licence management
Your Microsoft 365 licences and security software set up and managed for you. The Microsoft 365 licences themselves are billed separately.
Security and backups
Layered protection and backups of your data, managed for you.
One point of contact
We deal with your other IT suppliers too, so you’re not stuck in the middle.
Technology reviews
Regular reviews of your IT with you, so you know what’s coming and what it will cost.
How it works
How we take over your IT
IT Assessment
Tell us about your company and what’s prompting the change. Two minutes online, then a call.
Review and plan
We look at your current set-up and agree what needs doing, and the monthly price.
Onboarding
We bring your systems, licences and security up to our standards and get to know your team.
Ongoing support
Support, monitoring and regular reviews, with continuous improvement built in.
Video
What managed IT is, and how it helps
For solicitors and accountants
Solicitors
Your case files and client data are protected, your systems are monitored, and there’s one accountable team when something breaks before a deadline.
IT for solicitorsAccountants
Busy season isn’t the time for slow fixes. You get reliable support, well-managed Microsoft 365 and backups you can rely on.
IT for accountantsJust Gilbey offers a complete support package, which means that I no longer need to worry about anything computer-related. Always happy to help, David provides honest advice and even showed me useful tools that I was already paying for but was completely unaware of.
Vicky ParkinsonManaging Director, VSP Accountancy LtdManaged IT support is our MYLE Premium plan, from £83.10 per user per month. Microsoft 365 licences not included. Microsoft 365 Business Premium is required.See pricing
Frequently asked questions
What do your managed IT services include?
On MYLE Premium: unlimited remote support for your team, 24/7 human-led threat detection on every computer, 24/7 monitoring of your Microsoft 365 accounts, MYLE Email Protect with DMARC enforcement, security baselines, continuous cloud backups, cyber security awareness training, and Microsoft and third-party updates. See everything each plan includes.
What’s the difference between MYLE Essentials and MYLE Premium?
MYLE Essentials (£18.10 per user a month plus a £150 company retainer) is pay-as-you-go support at our reduced rates, with your Microsoft 365 backed up, your domain managed and Microsoft Defender for Office 365 set up for you.
MYLE Premium (£83.10 per user a month, minimum £850) is our full managed IT service: everything in Essentials plus unlimited remote support, 24/7 monitoring and threat detection, cloud backups and staff training.
How much do your managed IT services cost?
MYLE Premium is £475 a month for 1–2 people, £850 for 3 to 10, then £83.10 per person from 11. MYLE Essentials is £18.10 per user plus a £150 company retainer: for 5 people, £240.50 a month. Both exclude VAT and the Microsoft 365 Business Premium licence each person needs, billed at Microsoft’s current price. Work out yours.
How does support work day to day?
Your team calls us, logs a request on the Support Portal, or uses Remote Assist, so a technician can connect to their computer and fix the problem while they watch. We’re open Monday to Friday, 9am to 5pm, with a 24/7 emergency line on the same number. Most problems are fixed remotely, and we come on site when a job needs it.
What happens during onboarding?
We bring your systems, licences and security up to our standards and get to know your team. It’s a one-off fee, usually one month’s fee and up to 1.5× when there’s more to do, such as a migration. For 5 people on Premium, that’s usually £850. Switching to us explains each step.
Is there a minimum term?
Yes, 12 months on every plan, and no minimum term after the first year.
Do you offer ad-hoc IT support?
Yes, two ways. Call us when something goes wrong and tell us what’s happened: if we can help, we’ll tell you the charge at our published rates before we start (see computer repairs and emergency IT support). Or, if you want someone to call whenever you need it, MYLE Essentials is pay-as-you-go support with a monthly retainer (£18.10 per user plus a £150 company retainer): your backups and email protection are managed, and support work is charged when you use it, at our reduced rates.
Do you help with IT projects?
Yes. We’ve helped clients and in-house IT staff with all sorts of projects. Ask us about yours.
Related services
Backup & Disaster Recovery
Tested backups and a recovery plan, so one bad day doesn’t become a lost week.
Co-managed IT
Extra hands, specialist skills and better tools for companies with their own IT person.
Managed IT Support from our office in Hull: IT support in Hull & East Yorkshire, and remotely for companies in York, Leeds and London. Most of our clients are solicitors, accountants and regulated businesses.
Find out where your IT stands
Our IT Assessment takes about two minutes. Tell us about your company and what’s prompting the change, and we’ll tell you what to do next.
Everything we can help with
Start from what you need to get done.
Check something
Fix or protect something
- Get a broken computer, server or email fixed
- Stop fake invoice and payment emails
- Answer our insurer’s security questionnaire
- Have all our IT looked after for a fixed monthly price
- Make sure we can recover from a bad day
- Work securely from home, court or a client’s office
- Replace our phone system
- Get Wi-Fi, network cabling or CCTV installed
- Give our IT person extra hands