About Us:
Just Gilbey IT Solutions Ltd is actively seeking a dedicated and experienced IT Support Technician to join our dynamic team. We take pride in our commitment to providing exceptional IT solutions and customer service. If you are passionate about IT, eager to continuously improve and drive automation within our IT infrastructure, we want to hear from you.
About the Role:
As an IT Support Technician, you’ll play a crucial role in our tight-knit team, providing comprehensive IT support that ranges from addressing Level 1 helpdesk queries to administering Level 3 onsite/server/network systems. You will serve as a key senior point of escalation for technical issues, offering solutions during client interactions via phone, video, and in-person meetings. Further, you will assist with troubleshooting requirements raised by junior members of the service delivery team, offering your expertise and guidance.
Your responsibilities also encompass managing service tickets, liaising with clients, and ensuring the smooth and optimal day-to-day operations of client IT functions. As a part of our proactive approach, you’ll find the helpdesk is generally quiet, leaving you ample time to focus on continuously improving client or internal systems behind the scenes and learning opportunities.
Moreover, you’ll be actively involved in the delivery of IT projects, ranging from Service Desk to change projects encompassing physical, virtual, and software aspects. Being part of a small but ambitious team, led by the Director and supported by an Apprentice, this role offers a unique opportunity for you to make your mark and influence the company’s direction.
This position is not just about maintaining systems; it’s about growth, innovation, and development. With ample opportunity for professional development and the chance to shape our company’s future, this is a truly exciting opportunity for an IT professional looking to advance their career in a supportive and forward-thinking environment
Required Know-how and Experience:
- Minimum 5 years IT experience
- Knowledge in PowerShell Scripting
- Knowledge in Microsoft Services administration (365, Azure, Entra, Autopilot, Intune)
- Good knowledge of Windows Server/Active Directory, TCP/IP and Networking
- Experience with Microsoft Azure/Office 365 tenancy setup and deployment
- Prior experience with Automating procedures/systems
- Prior work with Ticket systems, RMM and monitoring tools, and IT Documentation software
- A solid understanding of current IT security fundamentals and ITIL principles
- Experience in server, storage and desktop design, and administration (Cloud and physical)
- Extensive Knowledge of M365 Suite of Products, such as; Exchange Online, Office 365 (Word/PowerPoint/Excel/OneNote), MS Teams, OneDrive, SharePoint Online, MDM/Intune
- Basic understanding and experience with setting up and maintaining infrastructure devices such as switches/routers/firewalls
- Server 2012-present
- Windows 7-11
- Full driving license with own car
Key Skills and Attitudes:
- Excellent communication skills – both written and verbal
- Exceptional planning and documentation abilities
- A positive “can do” attitude
- Strong problem-solving abilities
- Highly motivated and solution-focused with a keen interest in keeping up to date with the latest IT trends
- Outstanding customer focused service skills
- Ability to work calmly under pressure
- Enthusiastic learner with attention to detail
Responsibilities:
- Provide comprehensive IT support, ranging from handling service tickets to technical decision-making on projects
- Liaise with clients to ensure their IT requirements are met
- Contribute to the continuous improvement and automation of our IT infrastructure
- Support the implementation of new technologies beneficial to client businesses
What We Offer:
- Salary of £25,000-£35,000, depending on experience.
- 28 days Holiday
- Comprehensive training to enhance your skills, with opportunities for professional development, including paid Training and Degree Apprenticeships.
- Access to onsite gym to help you stay active and healthy.
- A flexible working environment, including options for remote work.
- Regular team-building activities to help foster a positive work culture.
- An open and inclusive workplace where your ideas are valued and your efforts are appreciated.
Just Gilbey IT Solutions Ltd is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
If you think you are the right fit for this role, apply today!
Click Here -> https://justgilbey.co.uk/blog/jobs/it-solutions-specialist/